Turning Challenging Conversations into Positive Ones
The "Turning Challenging Conversations into Positive Ones" training is a two-hour program aimed at managers who want to be able to handle difficult conversations during times of change in a positive and productive manner. It covers a range of topics that are designed to provide participants with the tools and techniques they need to lead constructive and confident discussions.
The training begins with an introduction to the different phases of change. This section helps participants to understand the various stages that individuals and organizations go through during times of transition. Understanding these phases is crucial in helping managers to navigate difficult conversations and to respond effectively to different emotions and reactions.
The training also focuses on managing negative emotions and emphasizing positivity. This section helps managers to understand how to approach conversations in a way that is respectful and constructive, even when the topic at hand may be difficult or uncomfortable. The training also covers strategies for promoting a positive mindset, which can help to keep conversations productive and focused.
Another key aspect of the training is the emphasis on understanding before agreement. This section focuses on the importance of listening and seeking to understand the other person's point of view before trying to reach a resolution or agreement. This approach can help to build trust and respect between participants and lead to more positive outcomes.
The training also includes a section on being able to tolerate silence. Many people feel uncomfortable with silence during conversations, and this can lead to rushed or ineffective discussions. This section teaches managers how to embrace silence and use it as a tool to encourage reflection and deeper thinking.
Finally, the training covers strategies for managing misunderstandings, accusations, and objections. This section teaches managers how to respond effectively when faced with challenges or resistance during difficult conversations. By understanding how to address objections and misunderstandings in a respectful and constructive manner, managers can help to keep conversations on track and move towards positive outcomes.
Overall, the "Turning Challenging Conversations into Positive Ones" training provides managers with a range of skills and tools that can be applied in a variety of settings. By learning how to approach difficult conversations in a positive and constructive manner, managers can help to build stronger relationships with their colleagues and employees and drive positive change within their organizations.